Emily

Overview

Juggling calls, managing appointments, and filtering out spam can feel like a full-time job, especially for busy small business owners and professionals. What if you could offload these tasks to an intelligent virtual assistant? Enter Emily, an AI-powered receptionist that launched on Product Hunt in June 2025. Already trusted by major healthcare systems like MUSC Health, Emily is designed to streamline your communications and free up your time with professional-grade call handling.

Key Features

Emily boasts a comprehensive set of features designed to revolutionize how you handle communications:

24/7 Call Screening and Answering: Never miss an important call again. Emily is available around the clock with human-sounding voices that greet callers, answer common questions about hours, prices, and policies, and capture detailed transcripts before you even notice your phone vibrate.

Intelligent Spam and Scam Protection: Say goodbye to unwanted interruptions. Emily follows custom “time-waster” scripts that keep spam callers occupied, then silently blocks repeat offenders, protecting you from fraudulent calls and robocalls.

Advanced Outbound Assistant Tasks: Delegate complex tasks to Emily, who can reschedule dentist appointments, remove you from sales lists, wait on hold, navigate phone trees, and confirm tasks—sending you receipts when complete.

Seamless Google Calendar Integration: Automated appointment scheduling that lands bookings in the right time slots automatically, preventing double-booking headaches and streamlining your calendar management.

Customizable Voice and Personality: Choose from a library of natural voices (friendly barista, seasoned grandmother, calm professional) or upload custom prompts to match your exact brand personality and communication style.

Complete Call Records and Analytics: Every conversation is recorded, transcribed, and made searchable forever. Access full audio with one click, review customer exact wording, and share excerpts with your team instantly. Emily learns from corrections to continuously improve.

Multi-Channel Notifications: Stay informed with intelligent push notifications, SMS, or email alerts when truly important calls come through—like patients reporting symptoms, couriers at your door, or emergencies.

Caller Sentiment Analysis: Advanced analytics provide caller sentiment scores and detailed insights to help you understand communication patterns and improve customer service.

How It Works

Getting started with Emily is remarkably straightforward. After downloading the app, you forward your existing number to Emily’s dedicated phone number and enjoy a 3-day unlimited free trial. Configure voice profiles, customize FAQ answers, and set up your brand personality through Emily’s clean, mobile-first dashboard.

When calls arrive, Emily’s AI processes them in real-time: greeting callers professionally, answering common questions, and determining call priority. Important calls trigger immediate notifications while spam gets filtered automatically. For outbound tasks, simply tell Emily what needs to be done—she handles the calling, waiting, and confirmation process.

Emily integrates seamlessly with Google Calendar, ensuring appointments are scheduled correctly without your intervention. All conversations are transcribed and analyzed, providing searchable records and actionable insights for your business.

Use Cases

Emily serves diverse professional communication needs effectively:

Healthcare Practices: MUSC Health successfully uses Emily to replace traditional phone trees, allowing patients to speak naturally instead of navigating menu options, improving patient experience while reducing staff workload.

Small Business Customer Service: Ensure no potential customer goes unanswered, even during busy periods or after hours, while maintaining professional communication standards.

Professional Call Screening: Filter out sales calls, spam, and low-priority communications while ensuring urgent matters receive immediate attention.

Service-Based Businesses: Automate appointment scheduling, rescheduling, and customer inquiries, freeing up time for revenue-generating activities.

Busy Professionals: Delegate routine phone tasks like appointment changes, subscription cancellations, and vendor communications to Emily’s outbound capabilities.

Pricing and Trial

• Free Trial: 3 days of unlimited usage with full feature access

• Subscription Required: Multiple subscription tiers available (monthly and yearly options)

• Advanced Features: Higher tiers unlock enhanced analytics, multi-number routing, and priority support

• No Setup Fees: Simple forwarding setup with no additional hardware required

Pros & Cons

Advantages

• Proven in healthcare: Successfully deployed at major medical institutions like MUSC Health

• Comprehensive automation: Handles both inbound screening and outbound task delegation

• Natural conversation: Human-sounding voices that callers often mistake for real assistants

• Complete call records: Searchable transcripts and audio recordings for every interaction

• Intelligent prioritization: Smart filtering ensures important calls break through while spam stays blocked

• Easy setup: Simple call forwarding with no technical expertise required

• Continuous learning: AI improves responses based on corrections and feedback

Disadvantages

• Subscription cost: Ongoing monthly expense may be challenging for budget-conscious users

• Call forwarding dependency: Requires forwarding setup and relies on Emily’s phone infrastructure

• Transcription limitations: Accuracy can vary with audio quality and complex terminology

• Learning curve: May require time to properly train Emily for industry-specific or unique business needs

How Does It Compare?

Emily distinguishes itself in the competitive AI receptionist market:

vs. TTYL: Both offer AI call answering, but Emily provides superior outbound task capabilities and proven enterprise deployment (MUSC Health). TTYL offers a 7-day trial compared to Emily’s 3-day trial.

vs. Traditional Voicemail: Emily completely replaces passive voicemail with active conversation, understanding caller intent and capturing detailed information rather than hoping people leave messages (which less than 1% do).

vs. Basic Call Screening Apps: Most apps simply identify callers, while Emily actively engages with them, answers questions, and can complete tasks on your behalf.

vs. Human Receptionists: Emily provides 24/7 availability, perfect consistency, and detailed call analytics at a fraction of the cost of human staff.

Real-World Success

Emily’s effectiveness is demonstrated through its deployment at MUSC Health, where it successfully replaced traditional phone tree systems. Patients now speak naturally to Emily instead of navigating “press 1 for this, press 2 for that” menus, resulting in improved patient satisfaction and reduced staff burden.

Getting Started

Beginning with Emily requires minimal effort:

1. Download the app and sign up for your account

2. Choose your voice personality and customize responses

3. Forward your calls to Emily’s dedicated number

4. Enjoy 3 days of unlimited free trial

5. Select a subscription tier to continue service

6. Customize and refine Emily’s responses based on your business needs

Final Thoughts

Emily represents a significant advancement in AI-powered communication management, moving beyond simple call screening to active conversation and task completion. Its successful deployment in demanding environments like healthcare demonstrates its reliability and effectiveness.

The combination of intelligent call handling, outbound task delegation, and seamless calendar integration makes Emily particularly valuable for service-based businesses and busy professionals. While the subscription cost requires consideration, the time savings and professional image enhancement often justify the investment.

With its 3-day free trial, Emily offers a risk-free opportunity to experience AI-powered call management. For businesses seeking to improve customer service while reducing communication overhead, Emily provides a proven, enterprise-tested solution that transforms how phone communications are handled.

The platform’s continuous learning capabilities and detailed analytics ensure it becomes more valuable over time, making it an investment in long-term communication efficiency rather than just a monthly expense.