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TheySaid 2.0: Reinventing Feedback Through AI-Powered Conversations
Description Rewrite
TheySaid 2.0 is an innovative AI-powered survey and interview platform that transforms traditional feedback collection into dynamic, conversational experiences. The platform engages users in interactive dialogues managed by AI, allowing for deeper insights through personalized follow-up questions. With features like AI survey creation, conversation upgrades, automated insight analysis, and actionable item generation, TheySaid 2.0 aims to revolutionize how businesses collect and leverage customer, employee, and user feedback across various departments.Deep Service Report
TheySaid 2.0 represents a significant evolution in the feedback collection space, addressing key challenges that have long plagued traditional survey methods. The platform was designed to overcome common survey problems like low response rates, shallow insights, and the difficulty of analyzing open-ended qualitative responses at scale.Core Technology and Features
The platform’s foundation is built on conversational AI that powers several innovative features:AI Survey Creation
Users can simply type a short sentence about what they want to learn, and the AI generates an entire survey project with professionally designed questions based on industry best practices. This dramatically reduces setup time and eliminates guesswork in question formulation.AI Conversations
Instead of static forms, TheySaid delivers surveys through an interactive AI that asks follow-up questions based on previous responses. This creates a personalized experience that feels more like a natural conversation than a traditional survey, leading to higher engagement and more detailed feedback.AI Insight Analysis
As responses are collected, the AI automatically analyzes the feedback for themes, patterns, and key insights that require attention. The platform can process thousands of qualitative responses and extract meaningful conclusions, solving one of the most time-consuming aspects of feedback analysis.AI Action Items
The system reviews each response and determines if action needs to be taken, helping businesses close the feedback loop efficiently. This feature transforms passive data collection into an actionable workflow.Available Products
TheySaid offers a comprehensive suite of AI-powered feedback tools:- AI Surveys: Enhanced question formats (rating scales, multiple choice, ranking) with AI follow-up questions
- AI Interviews: Automated user interviews with dynamically adapting questions
- AI Forms: Interactive replacements for traditional forms that encourage detailed responses
- AI User Tests: Enhanced user testing with AI-powered deeper questioning
- AI Polls: Single-question surveys with AI probing to understand reasoning
- AI Pulses: Quick-check tools to detect problems or opportunities early
Department-Specific Applications
TheySaid has designed its platform to serve multiple departments:- Marketing: Competitive intelligence surveys, win-loss interviews, product reviews
- Product: Customer needs discovery, product quality interviews, user testing
- Design: UX audit interviews, 5-second tests, user testing
- Founders: Product-market fit interviews, market research, user testing
- Engineering: Product quality surveys, customer discovery, user testing
- Sales: Win-loss interviews, lost customer interviews, contact sales forms
- HR: Employee engagement surveys, job applicant screeners, onboarding interviews
- Operations: Tool satisfaction surveys, procurement forms, workflow assessments
Country
TheySaid is headquartered in Salt Lake City, Utah, United States.Pros & Cons
Pros
- Enhanced Engagement: Conversational format increases user participation and response rates
- Deeper Insights: AI follow-up questions uncover motivations and context traditional surveys miss
- Time Efficiency: AI-powered survey creation and analysis saves significant time
- Actionable Results: Automatic identification of action items speeds up response to feedback
- Versatile Applications: Serves multiple departments with specialized feedback tools
- Easy Implementation: Simple setup process with minimal technical knowledge required
- Personalization: Adapts to each respondent’s answers for a customized experience
- Real-Time Analysis: Provides immediate insights as responses come in
Cons
- Limited Customization: Some users report wanting more control over survey design
- AI Context Understanding: Occasional challenges with AI fully grasping complex responses
- Limited Question Types: Some advanced question formats not yet supported
- Integration Limitations: Current CRM integrations still being developed
- AI-Controlled Branching Logic: Limits options for creating highly complex survey paths
- Learning Curve: New paradigm may require adjustment for traditional survey creators
Pricing
TheySaid offers a flexible pricing structure to accommodate different business sizes and needs:- Free Plan: Available to get started with limited features
- Pro Plan: \$99/month – Includes 2 AI Training Sources, 50 AI Conversations, 15 AI Questions
- Team Plan: \$299/month – Includes 5 AI Training Sources, 100 AI Conversations
- Enterprise Plan: Custom pricing for larger organizations with specialized needs
- Special pricing available for government, non-profit, and education organizations
Competitor Comparison
| Feature | TheySaid | SurveyMonkey | Typeform | Qualtrics |
|---|---|---|---|---|
| Starting Price | Free; \$99/month (Pro) | \$99/month (Standard) | \$25-29/month (Basic) | Custom/Enterprise |
| AI Conversation | Yes | No | No | Limited |
| Automated Analysis | Comprehensive | Basic | Basic | Advanced |
| Follow-up Questions | Dynamic, AI-driven | Static, pre-programmed | Static, pre-programmed | Limited AI capabilities |
| Setup Complexity | Low (AI-assisted) | Medium | Medium | High |
| Target Users | All departments | Researchers, Marketers | Marketers, HR | Enterprise Research |
| Response Engagement | High (conversational) | Low to Medium | Medium (visual focus) | Medium |
| Data Analysis | AI-powered | Manual/Basic | Manual/Basic | Advanced but complex |
| Free Plan | Yes | Limited | Yes | No |
Team Members
- Chris Hicken: Co-Founder \& Co-Chief Executive Officer
- Lihong Hicken: Co-Founder \& Co-Chief Executive Officer
- Amy Long: Chief Product Officer
- Arnab Karmakar: Chief Technology Officer
Team Members About
- Chris Hicken was an early employee (6th) and COO at UserTesting for 8 years, helping lead the company to a unicorn IPO in 2021. He has extensive experience in the customer experience category and deep understanding of the feedback collection space.
- Lihong Hicken brings expertise in AI and customer insights to her role as Co-CEO. With a background that includes experience at UserTesting, she has a passion for transforming how businesses gather and utilize feedback. Her journey from rural China to tech entrepreneurship informs her approach to building inclusive, effective feedback solutions.
- Amy Long has a diverse professional background including leadership roles at multiple companies. She previously served as Head of Customer Experience at Retain.ai, Vice President of Customer Success at Zonos, Director positions at Pluralsight, and various roles at GitPrime, Obsidian Network, and other companies. She holds a Bachelor of Science in Graphic Design from the University of Cincinnati.
- Arnab Karmakar brings over a decade of software engineering experience to TheySaid. His career includes positions at numerous technology companies including White Technologies Group, World Wrestling Entertainment, Sourceinfotech, LiquidHub, IHS, Sphera Solutions, SoFi, Varo Money, and ‘nuffsaid. He holds a BTech in Electrical Engineering from the National Institute of Technology Silchar and certifications in Kubernetes and Terraform technologies.
Team Members SNS Links
- Corporate Media Contact: [email protected]
- Company LinkedIn: https://www.linkedin.com/company/theysaid-app
- Amy Long LinkedIn: https://www.linkedin.com/in/amy-jo-long/ (Active with product announcements and company updates)
- Chris Hicken: Active on Product Hunt with release announcements and community engagement