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Omakase AI: Comprehensive Service Analysis
Description Rewrite
Omakase AI is a voice-powered AI sales agent platform that transforms websites into interactive shopping assistants. With just a URL, businesses can instantly create customized AI agents that speak, listen, and provide personalized product recommendations to customers as they browse. Designed to function like virtual in-store associates, Omakase AI aims to boost online sales through natural conversations and recommendations, requiring no coding skills or complex setup.Deep Service Report
Omakase AI represents a significant evolution in AI-powered e-commerce assistance. Developed by ZEALS Co., Ltd., the platform leverages advanced AI technologies to create voice-enabled shopping assistants that function like knowledgeable store clerks available 24/7. The service officially launched in April 2025, following a successful beta release in January 2025 that resulted in over 8,000 text-based AI agents being created. The platform distinguishes itself from traditional chatbots by focusing specifically on sales conversion rather than just customer support. As their marketing states: “Chatbots suck. They’ve become overly complex, hard to set up, and they don’t sell.” The technology works through a remarkably streamlined process. Businesses simply provide their website URL, and Omakase AI automatically scrapes product information and brand knowledge to create a tailored AI sales agent. The system can be deployed quickly with no coding required, allowing even non-technical users to implement advanced AI assistance on their e-commerce platforms. Omakase AI provides multi-modal engagement capabilities, supporting both voice and text interactions. Customers can have natural conversations with the AI agent while browsing, receiving real-time product recommendations and answers to their questions. The AI is designed to understand customer preferences and provide personalized assistance that actually drives sales conversion. The platform has gained notable recognition in the tech industry, being featured on Product Hunt’s “Top Products Launching Today” list and in Superhuman AI, described as “the world’s biggest AI newsletter with 1m+ readers.” Within its first week of official launch, Omakase AI reported that over 1,000 Shopper AI Agents had been created on the platform. For e-commerce platforms using Shopify, Omakase AI is available as a dedicated app in the Shopify App Store, making integration particularly straightforward for these merchants. The service supports multiple languages, including English and Japanese, reflecting its international focus despite its Japanese origins.Country
Omakase AI is developed by ZEALS Co., Ltd., a company with its roots in Japan but with international operations. The company name “Omakase” itself comes from Japanese, referring to a dining style where guests leave the selection to the chef – an apt metaphor for an AI that makes recommendations. While traffic analysis shows 100% of website visits originating from Japan, the company maintains operations in the United States with team members based in the San Francisco Bay Area. The service supports both English and Japanese languages, indicating its international market approach.Pros & Cons
Pros:
- Instant setup requiring only a website URL
- No coding or technical expertise needed
- Voice and text conversation capabilities
- Personalized product recommendations
- Available 24/7 as a virtual sales assistant
- Multi-language support (English and Japanese confirmed)
- Shopify integration available
- Customizable brand voice and tone
- Free tier available for testing and small businesses
Cons:
- Limited track record as a new service (launched 2025)
- Potential accuracy limitations depending on website content quality
- May require optimization for specific industries or product types
- Possible privacy considerations for customer interaction data
- Limited detailed information about advanced features and premium pricing
- May face adoption challenges from customers uncomfortable with AI interactions
Pricing
Omakase AI offers a free tier that allows businesses to test the platform’s capabilities. The Shopify app is listed with a free pricing option, suggesting that basic functionality is available without cost. However, detailed information about premium features, usage limits, or enterprise pricing structures is not clearly specified in available sources. The Product Hunt listing mentions users can “start for free,” implying a freemium model where advanced features or higher usage levels may require paid plans.Competitor Comparison
| Feature | Omakase AI | Placy AI | StyleSavvy |
|---|---|---|---|
| Core Functionality | Voice-powered sales agent | AI workflow automation | Virtual try-on with avatars |
| Primary Use Case | E-commerce sales assistant | Business process automation | Fashion e-commerce |
| Interface | Voice and chat interactions | Text-based workflows | Virtual reality try-on |
| Setup Process | Drop in URL, instant setup | Select from workflow templates | Not specified |
| Key Differentiator | Real-time voice recommendations | Ready-to-use workflow templates | Avatar-based virtual try-on |
| Target Industry | General e-commerce | Cross-industry business tools | Fashion retail |
| Language Support | English and Japanese | Not specified | Not specified |
| Traffic Analytics | 1.6K monthly visits | Limited data available | Not available |
| Primary Categories | Sales Assistant, Voice AI, E-commerce | Productivity, Workflow Management | Fashion, Virtual Reality |
Team Members
- Masa Shimizu: Founder of Omakase.ai (ZEALS)
- Gal Wolf: Head of Conversation Design
- Fumiya Yamazaki: Product
- Phil Masters: Head of Customer Success
- Meri Tokumasu: Marketing/Financial Administrative
Team Members About
- Masa Shimizu
Founder and CEO of ZEALS Co., Ltd., the parent company behind Omakase.ai. With over a decade of experience in messaging and conversational commerce, Shimizu has led ZEALS through its evolution from chat-based customer engagement to AI-powered shopping assistants. He spearheaded the development of Omakase.ai as a solution to simplify the implementation of AI sales assistants for businesses of all sizes. - Gal Wolf
Currently serving as Head of Conversation Design at ZEALS (since January 2025), Wolf brings a background in psychology and marketing to create natural conversational experiences. Previously working as Lead Conversation Designer and Conversation Designer at ZEALS, her experience includes UX and Marketing roles at Genie and graphic design positions at various companies. Wolf holds a degree in Psychology from Reichman University and focuses on designing conversational flows that authentically reflect brand personalities while driving sales conversion. - Fumiya Yamazaki
Currently CEO at GOAT (since March 2022) and contributing to product development at Omakase.ai. Yamazaki has extensive product management experience, including roles as VP of Product at Babel, Inc. and various Product Manager positions at Mercari, including Mercari Europe. He also founded LINE2ch, a mobile curated news app that was later acquired. His educational background includes Political Science from Waseda University, and he brings significant expertise in product development and strategy. - Phil Masters
As Head of Customer Success at ZEALS (promoted January 2025), Masters leads client onboarding and relationship management. His career path includes roles as Senior Customer Success Manager and Customer Success Manager at ZEALS, and previously as Senior Associate at Merkle. Masters began his career in education before moving into consulting, developing skills in building relationships with diverse stakeholders from school principals to civic leaders. At ZEALS, he manages product collaboration between US business teams and Japan-based product/engineering teams. - Meri Tokumasu
Working in Financial Administrative and Business Operations at ZEALS US, Tokumasu brings financial expertise from her previous role as Financial Reporting Advisory Associate at PwC in Tokyo. Her experience includes positions as Sales Representative at ATM International USA Inc. and various leadership roles during her university years. With a degree in Accounting from the University of Exeter, she has language proficiencies in Japanese (native), English (professional), and French (limited working).
Team Members SNS Links
- Masa Shimizu: LinkedIn – https://www.linkedin.com/in/masazeals/ja
- Gal Wolf: LinkedIn – https://www.linkedin.com/in/gal-wolf-793669163
- Fumiya Yamazaki: LinkedIn – https://jp.linkedin.com/in/fumiya-yamazaki
- Phil Masters: LinkedIn – https://www.linkedin.com/in/phillipjmasters
- Meri Tokumasu: LinkedIn – https://www.linkedin.com/in/meri-tokumasu
Final Thoughts
Omakase AI offers a compelling solution for online retailers looking to enhance customer experience and automate sales assistance. Its ease of setup and personalized approach make it a valuable tool for boosting conversion rates and driving online sales. While it may not offer the same level of control as some other AI solutions, its simplicity and effectiveness make it a worthwhile consideration for businesses of all sizes.